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Lambe Lambe

Terms and Conditions and Privacy Policy

Refund Policy

Delivery Policy

Terms and Conditions and Privacy Policy

Termos e Condições

This Policy applies to Pages related to any of LAMBE LAMBE's brands, meaning all those listed on LAMBE LAMBE's official website at https://www.bebalambelambe.com.br/, encompassing all its products.

To better illustrate how we process data, below is a summary of our Privacy and Personal Data Protection Policy ("Policy"):

Data Controller: LL Bebidas Ltda CNPJ: 37.976.742/0001-67 Address: Rua Sergipe, 1247, Savassi, Belo Horizonte/MG

Role in processing: Predominantly data controller.

Nature of data processed: Personal data provided by the user and/or collected automatically.

Purpose as controller: To use personal data for advertising purposes, such as sending information about LAMBE LAMBE brands, products, promotions and discounts, promoting events and loyalty programs, or conducting purchase satisfaction surveys, based on the user's consent.

Sharing: Operators and suppliers of essential services for our activities.

Data Protection: Appropriate security, technical and administrative measures.

Your rights: Confirmation of processing, access, correction, and measures to correct and/or ensure security when detected.

This Policy may be updated at any time by LAMBE LAMBE, with notice on the website and/or by email, if the User has opted to receive communications from LAMBE LAMBE.

1. WHAT DATA WE USE

LAMBE LAMBE may collect information actively entered by the User at the time of registration, as well as information collected automatically when using the pages and network, such as identification of the commercial establishment used, IP address with connection date and time, among others.

There are therefore two types of personal data processed: (i) data provided by the User themselves; and (ii) data collected automatically.

(i) Information provided by the User: LAMBE LAMBE collects all information actively entered by the User on the Pages, such as full name, email, gender, date of birth, city and state, when filling out forms on the Pages. LAMBE LAMBE will use this information to promote advertising material, promotions, discounts, events and loyalty programs, as well as to conduct satisfaction surveys.

(ii) Automatically collected data: LAMBE LAMBE also collects a range of information automatically, such as: device and browser characteristics, IP address (with date and time), IP origin, click data, pages visited, subsequent pages accessed after leaving the Pages, or any search term typed on or in reference to the sites, among others. For this collection, LAMBE LAMBE will use standard technologies such as cookies, pixel tags, beacons and local shared objects, which are used to improve the User's browsing experience on the Pages, in accordance with their habits and preferences.

It is possible to disable the automatic collection of information through certain technologies, such as cookies and caches, via your internet browser settings, as well as on our own website specifically regarding cookies. However, the User should be aware that if these technologies are disabled, some features offered by the site that depend on processing such data may not function properly.

In addition, LAMBE LAMBE may conduct satisfaction and preference surveys during your use of the Wi-Fi Network, collecting this information to continuously improve our services, better understand your preferences and assess the quality and your impressions of our products, as well as for statistical and advertising purposes. For this last purpose, LAMBE LAMBE provides features for the User to authorize (or not) the processing of their data, and such acceptance is not a condition for User registration.

The information collected may be shared by LAMBE LAMBE with: (i) other partner companies, when necessary for the proper provision of services related to their activities; (ii) to protect LAMBE LAMBE's interests in any type of dispute; (iii) upon court order or request from a competent authority.

We also clarify that your information may be shared with companies that provide the technological and operational infrastructure necessary for LAMBE LAMBE's activities, such as payment intermediaries and information storage service providers.

The User may access, update and add their data, and may also request the deletion of their data collected by LAMBE LAMBE through the form available in their account on our online store. We will make every effort to respond in the shortest time possible, respecting the retention periods established by law.

2. HOW WE USE THE DATA

The information collected by LAMBE LAMBE is intended to establish a contractual relationship or to manage, administer, provide, expand and improve the Pages for the User, adapting them to their preferences and tastes, as well as to create new services and products to be offered to Users.

The information collected may also be used for advertising purposes, such as sending information about LAMBE LAMBE brands, products, promotions and discounts, as well as promoting events and loyalty programs, or conducting purchase satisfaction surveys, upon the holder's consent.

LAMBE LAMBE may centralize the information collected on the Pages, which may be used across Pages and services related to all LAMBE LAMBE brands, respecting the purposes set out herein and the User's consent.

If you no longer wish to receive advertising newsletters from LAMBE LAMBE, you may contact LAMBE LAMBE at any time through the form available at https://www.bebalambelambe.com.br/contato.

Legal Basis: In these cases, data processing is authorized under Article 7, Section I of Law No. 13.709/2018, the General Data Protection Law ("LGPD").

3. HOW WE USE COOKIES

Cookies are files or information that may be stored on your devices when you visit LAMBE LAMBE's Pages. A cookie generally contains the name of the website that created it, its lifespan, and a randomly generated value.

LAMBE LAMBE uses cookies to facilitate use and better adapt the Pages to your interests and needs, as well as to compile information about the use of our sites and services, helping to improve their structure and content. Cookies may also be used to speed up your future activities and experiences on the Pages.

After the User consents to the use of cookies when using LAMBE LAMBE's Pages, LAMBE LAMBE will store a cookie on your device to remember this in the next session.

At any time, the User may revoke their consent to cookies by deleting the cookies from LAMBE LAMBE's Pages using their preferred browser settings. For more information on how to manage cookies in browsers:

Internet Explorer: https://support.microsoft.com/pt-br/help/17442/windows-internetexplorer-delete-manage-cookies Mozilla Firefox: https://support.mozilla.org/pt-BR/kb/ative-e-desative-os-cookies-queos-sites-usam Google Chrome: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=pt-BR Safari: https://support.apple.com/pt-br/guide/safari/sfri11471/mac

Finally, please note that if the User does not accept certain cookies from LAMBE LAMBE's Pages, some services may not function optimally.

4. WITH WHOM WE SHARE DATA

LAMBE LAMBE may share the information collected through the Pages in the following circumstances:

i. With partner companies, in the development of LAMBE LAMBE's commercial activities; ii. To protect LAMBE LAMBE's interests in any type of dispute, including legal proceedings; iii. In the case of corporate transactions and changes involving LAMBE LAMBE, in which case the transfer of information will be necessary for the continuity of services; or, iv. Upon court order or request from administrative authorities with legal competence to require it.

5. HOW WE KEEP DATA SECURE

LAMBE LAMBE will store the information collected on its Pages on its own servers or servers it has contracted.

LAMBE LAMBE uses reasonable and legally required market standards to preserve the privacy of data collected on its Pages. To this end, it adopts the following precautions, in compliance with the security standard guidelines established in Decree No. 8.771/2016, such as:

i. LAMBE LAMBE uses standard market methods to encrypt and anonymize collected data; ii. LAMBE LAMBE has protection against unauthorized access to its systems; iii. LAMBE LAMBE only authorizes access to the location where collected information is stored to previously designated individuals; iv. Those who come into contact with the information must commit to maintaining absolute confidentiality. Breach of confidentiality will give rise to civil liability and the responsible party will be held accountable under Brazilian law.

LAMBE LAMBE makes its best efforts to preserve the privacy of Users' data. However, no website is completely secure and LAMBE LAMBE cannot fully guarantee that all information transmitted through the Pages will not be subject to unauthorized access through methods developed to improperly obtain information. For this reason, we encourage Users to take appropriate measures to protect themselves, such as keeping all usernames and passwords confidential.

6. RETENTION OF COLLECTED INFORMATION

Information collected by LAMBE LAMBE through the Pages will be automatically deleted from its servers when it is no longer useful for the purposes for which it was collected, or when the user requests the deletion of their personal data.

Notwithstanding the above, information may be retained to comply with a legal or regulatory obligation, for transfer to a third party — provided that data processing requirements are met — and for LAMBE LAMBE's exclusive use, with third-party access prohibited, provided it is anonymized.

7. YOUR RIGHTS

In compliance with applicable regulations regarding the processing of personal data, LAMBE LAMBE respects and guarantees the User the ability to submit requests based on the following rights:

i) Confirmation of the existence of processing; ii) Access to data; iii) Correction of incomplete, inaccurate or outdated data; iv) Anonymization, blocking or deletion of unnecessary, excessive or non-compliant data; v) Portability of data to another service or product provider, upon express request by the User; vi) Deletion of data processed with the User's consent; vii) Obtaining information about the public or private entities with which LAMBE LAMBE has shared their data; viii) Information about the possibility of not providing consent, as well as being informed of the consequences in case of refusal; ix) Revocation of consent.

Some of these rights may be exercised directly by the User through the account information management on the your data page. Other changes will require the submission of a request for subsequent review and action by LAMBE LAMBE.

If you need any assistance exercising your rights, the User may contact LAMBE LAMBE as directed in this Policy.

The User acknowledges that the deletion of information essential to the management of their account with LAMBE LAMBE will result in the termination of their registration, with consequent cancellation of the services then provided.

LAMBE LAMBE will make every effort to respond to such requests in the shortest time possible. However, even in the case of a deletion request, the minimum storage period for user information from internet applications, as determined by Brazilian law, will be respected.

8. GOVERNING LAW AND JURISDICTION

This Policy shall be governed, interpreted and enforced in accordance with the laws of the Federative Republic of Brazil, especially Law No. 13.709/2018, regardless of the laws of other states or countries, with the court of the User's domicile having jurisdiction to resolve any disputes arising from this document.

Updated on July 13, 2020.

 

Sonnet 4.6

Refund Policy

Política de Reembolso

If you choose to return your order, your payment will be refunded immediately once your order is returned to Lambe Lambe and cancelled. If you paid by credit card, the amount will be refunded to your card statement. If you paid by bank slip, the amount will be refunded via bank transfer.

Delivery Policy

Política de Entrega

SOBRE AS FORMAS DE ENVIO

 

A LL Bebidas Ltda oferece envio para todo o Brasil através de transportadoras parceiras. Você pode optar pelo envio econômico ou expresso. Os valores e os prazos de entrega de cada modalidade podem variar de acordo com cada região e por isso são calculados durante a finalização do pedido.

SEU PEDIDO À CAMINHO O MAIS RÁPIDO POSSÍVEL

Todos os pedidos da LL Bebidas são enviados no prazo máximo de dois dias úteis após a confirmação do pagamento.

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